Native Instruments Massive XL Software Synthesizer

GENERAL

All prices are quoted in US currency. All orders are shipped USPS, FedEx or DHL. Personal data will never be sold or transferred to third parties.

TRANSIT TIME

We cannot guarantee FedEx or USPS estimated ship times and no refunds will be offered for delays out of our control. Estimated ship times do not include handling or processing times, most in stock items can expect to ship within 1-2 business days after you have received an order confirmation.

INTERNATIONAL IMPORT DUTIES

International orders might be subject to import taxes that must be paid when the item arrives depending on your local customs. Duties and taxes are shown during checkout after selecting a shipping method.

DJTT FAST AND FAIR RETURNS POLICY

DJTT strives to provide great condition gear that works for you. Sometimes, gear doesn’t work out - so we try  to provide the speediest and most fair return or replacement method possible.

Most brand new products are returnable within 30 days of the original shipment (view product exceptions here) without any additional fees, unless:

1. The product(s) shows visible signs of wear or damage
2. The product is missing original box, packaging, accessories or manuals

If the item is NOT defective the customer is responsible for all shipping costs. The cost of the original shipment will be deducted from the refund.

Products outside of our 30 day return window must be warrantied through the manufacturer and are subject to their policies and procedures. Replacements for defective units will be sent out once the defective product(s) is returned and received at our facility.

EQUIPMENT WARRANTIES

All DJ TechTools products (such as the Midi Fighters, Chroma Cables, Chroma Caps and other Chroma accesories) have a 1-year full warranty. This warranty does not include protection from damage caused by physical abuse (dropping, beating, slamming, etc) or water damage. Upon notification, receipt and inspection of broken product, DJ TechTools will send out a new product at no additional cost. Any modifications to equipment will void the warranty. If you bought your device from an authorized reseller then please get in touch with them to get it replaced or serviced. Keep in mind that DJTT midi controllers and accessories purchased from non authorized vendors have no warranty associated with them.

THIRD PARTY PRODUCTS

All third party products warranty claims are handled directly through the manufacturer. The only exception to this is we will handle third party exchanges within 15 days of receipt of the item. No technical support is given for third party products.