Skip to content
Questions about ship time? Click HERE
Questions about ship time? Click HERE

FAQs about Orders and Deliveries and the COVID-19 virus

DJ TechTools's operations continue but delivery times may be longer than usual. First off I wanted to say thanks for your order, which helps DJ TechTools sustain our company and staff. Our shipping warehouse is currently inside the San Francisco mandatory ‘shelter in place’ zone, limiting our access to it and introducing shipping delays. While we have taken measures to mitigate this there are still some shipping delays. Orders are shipping within 5-10 business days for in-stock items. We really appreciate your patience while we get through this difficult period and are here normal business hours if you have questions!

1. Can I place an order? Will DJTT deliver the package?

Yes, our activities are currently continuing. However, delivery times may be longer than usual and our selection of items available shipping may be temporarily reduced due to restocking delays. You can find updated delivery times on the product detail page for each item, and in checkout. Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).

2. What's the status of my order and delivery? Can I change the address on my order?

You can track your order and deliveries from Your Orders on store.djtechtools.com. You can change the delivery address for an order until it ships. Once your order has shipped, you can find tracking information in your order details.

3. Why are some items taking longer to ship?

Due to the current restrictions we have diversified shipping and warehousing to different locations. If an item is unavailable at a location assigned to fulfilling your order it might take a few days until it restocks.

Third-party products on backorder are taking longer than usual since all suppliers are being affected and that time adds up.

4. Can I still make returns?

Yes. We are still processing returns. To start a return and learn more about returns, please visit this page

5. Is it safe to receive orders?

For guidance on Coronavirus, please refer to the World Health Organization website.

6. Is it possible to reduce contact with drivers when they deliver my orders?

Yes. Delivery partners have been advised to reduce contact with customers by placing packages at the customer's doorstep and stepping back. If an ID check is required, these are now performed at a distance.

You can also choose a safe location where the driver can leave your package if you are not able to answer the door. To provide delivery instructions, please get in touch with the shipping company who is handling your package