ALL RETURNS NEED A RETURN AUTHORIZATION FORM
A Return Authorization Form must be filled out and included with the returned
item(s). To get a Return Authorization Form please fill out a support ticket
at www.djtechtools.com/support or call us at 877-645-5377 between 1:30pm - 4:00pm
PST Mon - Fri. Returns made without prior authorization will be refused. In this
case, we will not pay for the item to be shipped back to you. Only after we receive
the returned item, will we ship the replacement.
DOMESTIC RETURNS FOR DAMAGED OR DEFECTIVE PRODUCTS
You have 15 days upon receipt of your order to file a claim with us regarding
damages or defects. Once we receive the item, we will inspect it. If we determine
it is defective, we will offer a replacement or refund. If the gear is determined
damaged by improper use or an accident then a refund won't be possible and the
item will be returned to you at your cost. For domestic orders, we will cover
all shipping costs in the case. Please use a mail service with delivery confirmation
when sending your items back. Please keep all original packaging. If we determine
the item is NOT defective, we will return the item at your cost. If you still
wish to return it we will charge a $50.00 restocking fee in addition to all shipping
costs (on items in working conditions).
INTERNATIONAL RETURNS FOR DAMAGED OR DEFECTIVE PRODUCTS
If you receive a defective or broken product you have 15 days to notify us. Once
you have received a Return Authorization Form from us you can send your item
back. We will reimburse you up to $75 for return shipping to us. You must send
your item back with a shipping service that has delivery confirmation.
If we determine the item is NOT defective, damaged by improper use or an accident
then a refund won't be possible and the item will be returned to you at your
cost. If you still wish to return it we will charge a $50.00 restocking fee in
addition to all shipping costs (on items in working conditions).
If your product is not defective, yet you are unsatisfied you have 15 days to
notify us that you are returning any item in its original packing. You can get
in touch with us
All returns must be approved and accompanied with a return form. You are responsible
for the cost of return shipping and the initial cost of shipment which will be
deducted from your refund. No refunds will be issued until the product is received,
inspected and tested. You are required to return the product via a mail service
with delivery confirmation. There is a 20% restocking fee on all products that
are not defective. Unfortunately we can't offer return labels to our international
customers, and you are responsible for return shipping costs. No returns and
no refunds on Gift Cards
What if I purchased one of these products earlier? If you purchased a product that is now on sale in the last 2 weeks, please email firstname.lastname@example.org with your order number. A credit for a future order will be issued within 2 weeks.