SYNTH GEMS 1

We are a small business owned and operated by 5 real DJs. We want to give back to fellow DJs by providing quality videos, tools, advice, hardware and accessories. Our team consists of the best people out there! Show your support for independent DJ companies by shopping with us and you won't be disappointed with the deals we offer.

• Every order directly supports the DJ community
• Free shipping on most products to the US
• Fast inexpensive shipping options to Europe and Canada
• Professional DJ staff is online and ready to help
• Best price guarantee
• Every purchase is backed by the DJ TechTools "way cool" guarantee with easy returns

GENERAL

All prices are quoted in US currency. All orders are shipped with USPS (United States Postal Service), FedEx (Federal Express) or DHL (Dalsey Hillblom Lynn). Personal data will never be sold or transferred to third parties.

PAYMENT METHODS

We accept Amazon Pay, Apple Pay, GPay, PayPal and the following credit cards: Discover, Visa, American Express, Master Card. You may use pre-paid credit cards as long as you have registered a billing address to them. We offer financing for US customers via Affirm and PayPal Credit and Shop Pay; you need to register at their website first to use this service.

INTERNATIONAL IMPORT DUTIES

International orders might be subject to import taxes that must be paid when the item arrives depending on your local customs. This is usually 15%-20% of the declared value and unfortunately we are not able to mark any package as a gift. These charges are NOT displayed at the time you submit your order since they are calculated by local customs offices. We cannot guarantee import duty costs in your country. You can get an better estimate of these charges from Freightos and VAT rates here. Please make sure to research this yourself if you haven't imported goods before.

DJTT FAST AND FAIR RETURNS POLICY

DJTT strives to provide great condition gear that works for you. Sometimes, gear doesn’t work out - so we try  to provide the speediest and most fair return or replacement method possible.

Most brand new products are returnable within 30 days of the original shipment (view product exceptions here) without any additional fees, unless:

1. The product(s) shows visible signs of wear or damage
2. The product is missing original box, packaging, accessories or manuals

If the item is NOT defective the customer is responsible for all shipping costs. The cost of the original shipment will be deducted from the refund.

Products outside of our 30 day return window must be warrantied through the manufacturer and are subject to their policies and procedures. Replacements for defective units will be sent out once the defective product(s) is returned and received at our facility.

EQUIPMENT WARRANTIES

All DJ TechTools products (such as the Midi Fighters, Chroma Cables, Chroma Caps and other Chroma accesories) have a 1-year full warranty. This warranty does not include protection from damage caused by physical abuse (dropping, beating, slamming, etc) or water damage. Upon notification, receipt and inspection of broken product, DJ TechTools will send out a new product at no additional cost. Any modifications to equipment will void the warranty. If you bought your device from an authorized reseller then please get in touch with them to get it replaced or serviced. Keep in mind that DJTT midi controllers and accessories purchased from non authorized vendors have no warranty associated with them.

THIRD PARTY PRODUCTS

All third party products warranty claims are handled directly through the manufacturer. The only exception to this is we will handle third party exchanges within 15 days of receipt of the item. No technical support is given for third party products.

When will my order ship?

We ship orders during weekdays and most orders will ship out in 24-48 hours.

Please make sure billing and shipping addresses are correct before submitting your order so it doesn't require further processing.

We will be experiencing high volume and no orders will ship out on Thanksgiving, Christmas or New Year so please be patient!

You will get an email containing tracking information as soon as your order ships.

What payment methods do you accept?

We accept Amazon Pay, Apple Pay, GPay, PayPal and the following credit cards: Discover, Visa, American Express, Master Card. You may use pre-paid credit cards as long as you have registered a billing address to them. We offer financing for US customers via Affirm and PayPal Credit; you need to register at their website first to use this service.

Do you ship internationally?

Yes, we safely ship around the world every day through DHL and FedEx which are safe, affordable and fast.

Some countries may levy an import VAT/IVA tax on your order (please click here for more information).

When will my order arrive?

FedEx Ground (free for continental US) has the following expected delivery times:

Faster options are available and more information on international shipments is available here.

Do you price match?

Yes! Click here to chat with our online DJ team

What is your return policy?

Brand new products are returnable within a 30 day period in most cases. If a product is not defective, the buyer is responsible for original and return shipping costs. For domestic defective orders, DJ TechTools will arrange for a return shipping label.

Where is my order?

You received a order confirmation email which contains a link to your order status and tracking number. Alternatively, you can log into your store account. This is where you will find downloads, status and tracking information.

Do I have to pay import duties?

International orders might be subject to import duties. This calculator will give you an estimated value of the import taxes you might have to pay. Since we don't charge them checkout you'll be notified by the shipping company once it reaches your country if applicable. Please contact your local customs office to verify the rates

What about FedEx import/clearance fees?

FedEx might chanrge extra processing fees on international shipmens depending on it's desination and/or local import process. Click here to learn more.