Ir a contenido

Returns + Shipping Policies

GENERAL

All prices are quoted in US currency. All orders are shipped with USPS (United States Postal Service), FedEx (Federal Express) or DHL (Dalsey Hillblom Lynn). Personal data will never be sold or transferred to third parties.

PAYMENT METHODS

We accept Amazon Pay, Apple Pay, GPay, PayPal and the following credit cards: Discover, Visa, American Express, Master Card. You may use pre-paid credit cards as long as you have registered a billing address to them. We offer financing for US customers via Affirm and PayPal Credit; you need to register at their website first to use this service.

INTERNATIONAL IMPORT DUTIES

International orders might be subject to import taxes that must be paid when the item arrives depending on your local customs. This is usually 15%-20% of the declared value and unfortunately we are not able to mark any package as a gift. These charges are NOT displayed at the time you submit your order since they are calculated by local customs offices. We cannot guarantee import duty costs in your country. You can get an better estimate of these charges from Freightos and VAT rates here. Please make sure to research this yourself if you haven't imported goods before.

Brand new products are returnable within a 30 day period in most cases. If a product is not defective, the buyer is responsible for original and return shipping costs. For domestic defective orders, DJ TechTools will arrange for a return shipping label.

DJTT FAST AND FAIR RETURNS POLICY

DJTT strives to provide great condition gear that works for you. Sometimes, gear doesn’t work out - so we try  to provide the speediest and most fair return or replacement method possible.

Most brand new products are returnable within 30 days of the original shipment (view product exceptions here) without any additional fees, unless:

  1. The product(s) shows visible signs of wear or damage
  2. The product is missing original box, packaging, accessories or manuals

If the item is NOT defective the customer is responsible for all shipping costs. The cost of the original shipment will be deducted from the refund.

Products outside of our 30 day return window must be warrantied through the manufacturer and are subject to their policies and procedures. Replacements for defective units will be sent out once the defective product(s) is returned and received at our facility.

DOMESTIC RETURNS

  1. Locate your order number.
  2. Contact our Support Team to obtain an Return Authorization Form.
  3. Repack the item with all documentation, cables, accessories etc. in the original product box. Place all merchandise in a shipping box; you may use the original shipping box or any other suitable box in the event you no longer have it.
  4. Once the return is approved, ship the order back to us within three business days of receiving your return label or authorization.
  5. Allow 3-4 business days once your return has been received back at our facility to inspect, process and complete your return or exchange.

INTERNATIONAL RETURNS

  1. Locate your order number.
  2. Contact our Support Team to obtain an Return Authorization Form
  3. Purchase a return shipping label with a shipping service that has tracking and delivery confirmation. You must pay for the return shipping up front, DJTT will reimburse you for up to $75 shipping once your return is received and processed.
  4. Repack the item with all documentation, cables, accessories etc. in the original product box. Place all merchandise in a shipping box; you may use the original shipping box or any other suitable box in the event you no longer have it.
  5. Once the return is approved, ship the order back to us within three business days of receiving your return label or authorization.
  6. Allow 3-4 business days once your return has been received back at our facility to inspect, process and complete your return or exchange.

*Note: DJ Techtools is NOT responsible for duty or taxes on international return shipments.

RETURN EXCEPTIONS

The following items are not eligible for return:

  • Used Items
  • Demo & B-Stock Items (unless deemed defective on arrival)
  • Software
  • Special order items
  • Styluses / Cartridges
  • Headphones / Earbuds
  • Microphones, breath controllers, or other instruments that require contact with the mouth in order to operate
  • Apparel
  • DIY kits
  • Media (such as CDs, VHS, Vinyl, Tapes, DVDs, Books, etc)

EQUIPMENT WARRANTIES

All DJTT MIDI-controllers (such as the Midi Fighter, VCI-100 SE, VCI-100 Arcade Edition, VCI-400 SE, Chroma Cables, Chroma Caps, Kontroller Bag & Controllerist Backpack V2) have a 1-year full warranty. This warranty does not include protection from damage caused by physical abuse (dropping, beating, slamming, etc) or water damage. Upon notification, receipt and inspection of broken product, DJ TechTools will send out a new product at no additional cost. Any modifications to equipment will void the warranty. If you bought your device from an authorized reseller then please get in touch with them to get it replaced or serviced. Keep in mind that DJTT midi controllers and accessories purchased from non authorized vendors have no warranty associated with them.

THIRD PARTY PRODUCTS

All third party products warranty claims are handled directly through the manufacturer. The only exception to this is we will handle third party exchanges within 15 days of receipt of the item. No technical support is given for third party products.

TRADE INS

Products you order with store credit obtained via a trade in fall under the same return policy as a regular order. Be aware that once you trade in your old gear you won't be able to revert the process and get it back.

DIY MODS

Make all modification at own risk! DJ TechTools can not make any warranties regarding the overall reliability of any “Do-It-Yourself” kits (DIY) because it is based on the skill of the modifier, but all kit parts are warranted under our normal return policy. DJ TechTools is not responsible for any property damaged during the modification process or property damaged from products that were badly modified. Please take all necessary and responsible safety measures before modifying your equipment.