We ship orders during weekdays and most orders will ship out in 24-48 hours.

Please make sure billing and shipping addresses are correct before submitting your order so it doesn't require further processing.

We will be experiencing high volume and no orders will ship out on Thanksgiving, Christmas or New Year so please be patient!

You will get an email as soon as your order ships.

We accept Amazon Pay, Apple Pay, GPay, PayPal and the following credit cards: Discover, Visa, American Express, Master Card. You may use pre-paid credit cards as long as you have registered a billing address to them. We offer financing for US customers via Affirm and PayPal Credit; you need to register at their website first to use this service.

Yes, we safely ship around the world every day through DHL and FedEx which are safe, affordable and fast.

Some countries may levy a import VAT/IVA tax on your order (please click here for more information).

FedEx Ground (free for continental US) has the following expected delivery times:

Faster options are available and more information on international shipments is available here.

Yes! Click here to chat with our online DJ team

Brand new products are returnable within a 30 day period in most cases. If a product is not defective, the buyer is responsible for original and return shipping costs. For domestic defective orders, DJ TechTools will arrange for a return shipping label.

DJTT FAST AND FAIR RETURNS POLICY

DJTT strives to provide great condition gear that works for you. Sometimes, gear doesn’t work out - so we try to provide the speediest and most fair return or replacement method possible.

Most brand new products are returnable within 30 days of the original shipment (view product exceptions here) without any additional fees, unless:

1. The product(s) shows visible signs of wear or damage
2. The product is missing original box, packaging, accessories or manuals

If the item is NOT defective the customer is responsible for all shipping costs. The cost of the original shipment will be deducted from the refund.

Products outside of our 30 day return window must be warrantied through the manufacturer and are subject to their policies and procedures. Replacements for defective units will be sent out once the defective product(s) is returned and received at our facility.

DOMESTIC RETURNS

1. Locate your order number.
2. Contact our Support Team to obtain an Return Authorization Form
3. Repack the item with all documentation, cables, accessories etc. in the original product box. Place all merchandise in a shipping box; you may use the original shipping box or any other suitable box in the event you no longer have it.
4. Once the return is approved, ship the order back to us within three business days of receiving your return label or authorization.
5. Allow 3-4 business days once your return has been received back at our facility to inspect, process and complete your return or exchange.

INTERNATIONAL RETURNS

1. Locate your order number.
2. Contact our Support Team to obtain an Return Authorization Form
3. Purchase a return shipping label with a shipping service that has tracking and delivery confirmation. You must pay for the return shipping up front, DJTT will reimburse you for up to $75 shipping once your return is received and processed.
4. Repack the item with all documentation, cables, accessories etc. in the original product box. Place all merchandise in a shipping box; you may use the original shipping box or any other suitable box in the event you no longer have it.
5. Once the return is approved, ship the order back to us within three business days of receiving your return label or authorization.
6. Allow 3-4 business days once your return has been received back at our facility to inspect, process and complete your return or exchange.

Return Exceptions:

• Used Items
• Demo & B-Stock Items (unless deemed defective on arrival)
• Software
• Special order items
• Styluses / Cartridges
• Headphones / Earbuds
• Microphones, breath controllers, or other instruments that require contact with the mouth in order to operate
• Apparel
• DIY kits
• Media (such as CDs, VHS, Vinyl, Tapes, DVDs, Books, etc)

You received a order confirmation email which contains a link to your order status and tracking number. Alternatively, you can log into your store account. This is where you will find downloads, status and tracking information.

FedEx might chanrge extra processing fees on international shipmens depending on it's desination and/or local import process. Click here to learn more.